Join hosts Cassie Pound and Heather Bargender-Wavra for part two of an inspiring Power Women of the Trades episode featuring Jamie Hunley, owner of Point Loma Electric, Plumbing, Heating and Air in San Diego. In this follow-up conversation, Jamie opens up about the internal challenges of leadership, hiring, and culture-building that often go unseen—but have massive impact on company growth.

Jamie shares her candid struggles with finding the right service manager, the lessons learned from hiring missteps, and how critical it is to let go of control and empower others to lead. Together, the hosts discuss why so many owners unknowingly bottleneck their own businesses—and what it takes to break that cycle.

The episode also highlights how physical space affects morale, why smart onboarding matters, and how Jamie restructured compensation to help her team actually see the value of their performance. From building out tech lounges and break rooms to refining pay systems and recruiting practices, this conversation is packed with real, actionable insights for women scaling in HVAC, plumbing, and electrical.

Whether you’re just starting to grow your leadership team or rebuilding a better one, Jamie’s story offers encouragement and guidance to help you move forward with intention, humility, and clarity.

03:12 — Letting go of ego and hiring smarter people
06:08 — Why your workspace matters more than you think
10:55 — Management mistakes and lessons learned
14:20 — How to recruit better leaders with Work With Your Handz
17:04 — Compensation clarity: performance-based pay that makes sense
20:15 — Onboarding, structure, and reminding your team what they have
23:48 — Closing reflections and what's next for Jamie’s team

Cassie Pound is the co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma. Connect with her on LinkedIn:
https://www.linkedin.com/in/cassiepound/

Heather Bargender-Wavra has broad expertise in the construction sector, focusing on specialized accounting and strategic business areas like HVAC, plumbing, and electrical systems. Reach out to her to see how she can support your business's growth and efficiency. Connect with Heather on LinkedIn:
https://www.linkedin.com/in/heather-bargender-16787a13/

• Relentless Digital – https://www.relentless-digital.com

• Kee Hart Marketing – https://keehartmarketing.com

• Forrest Perry Marketing – https://perrymarketing.com

• Rilla – https://www.rilla.com

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This episode was produced and brought to you by the Skilled Trades Syndicate

@ServiceBusinessMasteryPodcast

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